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Branding Bots Part 2: Designing Personas for Chatbots & Voice Interfaces
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How to design a bot in 2020 | UX Writing Hub | Writer in Tech podcast
How We Brought A Chatbot To Life: Best Practice Guide.
Designing Bots
Designing Bots: Creating Conversational Experiences by Amir Shevat
Bots: How I Design Conversations with Mural | by Steve Schofield | Chatbots Magazine
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The art of conversation in the age of bots | Inside Design Blog
